Privacy Policy

Effective Date: October 24, 2024 | Last Updated: November 15, 2026

Welcome to DanaFresh ("we", "our", or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (com.danafresh.app) and related services.

1. Information We Collect

We collect information to provide better services and smooth order delivery to all our users. The types of information we collect include:

• Personal Information: Full name, email address, phone number, and physical delivery address provided when creating an account or placing an order.
• Location Data: Device location (GPS) to accurately deliver fresh produce and groceries to your address in Doha, Qatar.
• Order & Transaction History: Purchase history, payment methods (Cash on Delivery / Card details processed securely), and delivery preferences.
• Device Information: Device model, OS version, unique device identifiers, and Firebase notification tokens to send order status updates.

2. How We Use Your Information

Your information is processed for the following purposes:

• To process, fulfill, and deliver your grocery orders accurately.
• To manage your account and send order updates, invoices, and support notifications.
• To improve our fresh product offerings, app navigation, and user experience.
• To send promotional updates and special discounts (only if you opt-in).
• To detect, prevent, and handle technical issues or unauthorized account activity.

3. Data Protection & Security

We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share necessary information with trusted third-party service providers solely to operate our app:

• Delivery Partners: Address and contact details are shared with delivery personnel strictly for order dispatch.
• Google Play Services & Firebase: For analytics, app stability monitoring, and push notification delivery.
• Authentication Services: Google Sign-In authentication.

5. Account Deletion & Your Rights

You have full control over your data. You have the right to:

• Access, review, or update your account information directly inside the DanaFresh mobile app settings.
• Request permanent deletion of your account and associated personal data by contacting us at [email protected] or through the in-app profile settings.

6. Children's Privacy

Our app does not address or target anyone under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above.

8. Contact Us